This is a Hormizi framework for managers.
Instead of generic advice to employee, tell them specifically what to start doing, what to stop doing, and what to keep doing.
Instead of, “Stop micromanaging your team,” use the Start, Stop, Keep framework to share something more like this:
- Start praising them when they do follow the script and get the outcome you want.
- Stop criticizing them for offering suggestions that don’t actually change the outcome you want.
- Keep giving them explanations for why we do things the way we do them instead of just saying it’s because this is how it needs to be done.
Just an example.
What’s interesting about this is how hard it is sometimes to actually come up with the specifics. It’s easier to say, “Be nice.” It’s harder to unpack what to start, stop, and keep doing to be nice.
But what I’d like to consider is how I can use the framework for things in my personal life.
When I come home from work between 5-6pm, here are some things I could Start, Stop, Keep:
- Start greeting everyone in the house (and give them each a hug if I can) before I get into whatever I’m wanting to get into
- Stop coming into the house with a frustrated or worn out look on my face.
- Keep saying, “Hey, everyone, I’m home,” when I come in
There are many examples where this framework could help me unpack what I mean and help me get more practical results than the bundled shorthand that isn’t as specific.
(Seems like it could apply to parenting too.)
